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Nilo Baby is a leading designer of baby gear and accessories.

We want to hear from you! Please contact us with any comments or questions at the following number or email. 

hello@nilobaby.com
Phone Number 305.933.1226 

Nilo Baby at The Aventura Mall
19501 Biscayne Boulevard
Aventura, FL 33180

Mall Hours
Monday to Friday 10:00 am to 9:30 pm
Sunday 12:00 noon to 8:00 pm
 

Warehouse

250 North Dixie Highway Bay #7 
Hollywood, FL. 33020


Web Return Policy
  • Return any unused item within 14 days of receipt for a credit card refund (minus shipping & handling).
  • Please request a RMA number before sending the items back.
  • A merchandise credit will be issued if merchandise received as a gift is returned by the recipient.
  • Please insure your return package against loss in transit.
  • For defective merchandise please email customer service at: hello@nilobaby.com
  • Please allow 3-4 weeks for returns processing the credit.
  • A restocking fee may apply for product returned opened, or damage packing.
  • Sale, clearance and special orders are final.



Return Instructions
    
All products must be returned unused, with original packaging, and with all paperwork, parts and accessories to ensure full credit.  

  • Please make sure to insure your item in case of shipping damages.  We cannot be held responsible for damages incurred by the delivery company.  
  • All return shipping charges must be prepaid.  We cannot accept C.O.D. deliveries.  

Ship the return package to:       

Returns Department 
Nilo Baby
250 North Dixie Highway Bay 7
Hollywood, FL 33020 

Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. You can expect a refund within 30 days of our receiving your returned product.  



Shipping

  • Orders are usually shipped within 1 to 3 working days (business days) from the day the order is placed online if the selected item(s) are in stock". If, the item(s) are not in stock at the time of ordering, we will notify you within about 5-15 days...
  • Nilo Baby ships to the United States, Canada and Puerto Rico ONLY.
  • Nilo Baby can ship  US Postal Service, UPS or Fedex Ground, 2 day, 3 day, or overnight service.
  • Nilo Baby can not ship to P.O. Box addresses.
  • Nilo Baby can ship only if billing address and ship to address matches. There would be additional documentation to present if not and this could delay shipping.

We offer Free Ground Shipping on orders over $100 (some exceptions applied to oversized items) to any location in the 48 contigous states USA only.  Additional charges apply to orders to Alaska, Hawaii, Puerto Rico and Canada. All duties and taxes for shipments outside of the United States will be charged to the customer.


Product Pictures
The images featured on our website may have been altered, reduced, or enlarged. All images are intended to represent the general design elements and appearance of the item.


Payment & Promotions
In an effort to protect cardholders, all items must be shipped to the cardholder's billing address. Customer may not re-route packages, carrier is advised to return package to Nilo Baby and customer will have to pay to reship package. 
We accept Visa, MasterCard, and American Express. Shopping at NiloBaby.com with a credit card is safe. Our secure server encrypts your credit card information during transmission to protect your privacy.

Only one promotional offer can be applied to a purchase (includes free gifts, coupons or sale items), and cannot be combined with any other coupon. No cash or credit back with any promotional offer.

Privacy Policy

Thank you for visiting NiloBaby.com. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.


Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. 


Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.


Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.


Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: Hello@nilobaby.com
By Phone: 305.933.1226


We reserve the right to make changes to this policy. Any changes to this policy will be posted.